- For
- Digiens, a 30+ person company with more than 200,000 customers.
- Problem
- Sales, bookings, customer records and messages lived in separate tools. Information was late, and reminders or campaign messages could reach the wrong person.
- What we built
- One internal system where the whole team works. Bookings, WhatsApp, SMS and consent records flow into it automatically.
- Impact
- Sales and booking data updates within minutes. Cancelled appointments no longer get reminder messages, and people who opted out no longer receive campaigns.